Deployment Record
SAILOR:
Roldan
FLAGSHIP:
CX Agent
OVERALL VOYAGE10 / 10
NAVIGATING TASKSSMOOTH
DEPENDABILITYHIGH
"I’m obsessed with Roldan! He treats each and every customer with the care that I would. I have full and complete trust in him that he is going to do his job to the best of his abilities."
STRENGTHS ABOARD
- Kind, helpful, and communicative with customers.
- Escalates issues and risks proactively.
- Self-starter; requires very little oversight.
- Has complete ownership in his work.
BEYOND THE CALL
"He fully covered for me during the Thanksgiving/Black Friday holiday... He recently worked beyond his shift to communicate to customers whose subscriptions were impacted by an out-of-stock."
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